Implementation that ends with your team live, not just licensed
Included in your subscription, from discovery to go-live.
A structured onboarding maps Archdesk to how your business already works, migrates your data, and trains your team on the system they will use from day one.
An implementation built around your workflows, not a template
Archdesk implementation starts with how your business already runs. We map your processes in user story mapping workshops, configure the platform module by module around them, migrate your data, connect your accounting and payroll systems, and train your team on a system that already matches their day-to-day work. When you go live, the screens people see are the ones they trained on.
A team assigned to your rollout
A dedicated Customer Success Manager guides the implementation and acts as your primary contact, with a second manager as backup and implementation specialists behind them for configuration, integrations and data migration.
Your processes mapped first
User story mapping workshops turn how your teams actually work into agreed user journeys, so the full scope is defined and risks are spotted before configuration begins.
Your data and systems come with you
Data is migrated from your existing systems, and two-way integrations with accounting and payroll platforms keep purchase orders, invoices and employee records flowing without re-keying.
Training for every kind of user
End-user training for the wider team, admin training for your internal champions, and Archdesk Academy access for everyone to learn at their own pace.
Included in your subscription
Configuration, onboarding, training and ongoing Customer Success support are part of your subscription, not a separate implementation fee.
How the implementation runs
Every rollout moves through the same structured phases, scoped to your business in the discovery stage and agreed before work begins.
Discovery and solution design
Stakeholder interviews and user story mapping workshops capture how your teams deliver projects today, where the pain points are, and what the system must do. Success criteria are defined before anything is configured.
Configuration and integration
Dashboards, core modules and templates are configured around your mapped workflows. Integrations with your accounting and payroll systems are built and your data is migrated in.
Training and UAT
Your team trains on the configured system, not a generic demo. Key users validate their real workflows in user acceptance testing, and anything that does not fit is reconfigured before go-live.
Go-live and hypercare
You go live with dedicated post-go-live stabilization support close at hand. After hypercare, configuration keeps evolving with your business as an ongoing part of the partnership.
The only implementation-related costs that may arise are travel expenses where on-site attendance is requested, and custom development outside the agreed scope, which is discussed and approved separately before any work starts.
Run as a partnership, with clear ownership
At the start of the rollout we agree a RACI model: who is responsible, accountable, consulted and informed across every implementation activity. Your side names the stakeholders and decision makers; ours brings the Customer Success team and implementation specialists. Decisions get made once, by the right people, and the rollout keeps moving.
And going live is the start of the partnership, not the end of it. Configuration keeps evolving with your business, backed by ongoing support and self-paced training.
Explore the Archdesk Academy your team trains on, or what ongoing support covers after go-live.
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